TRANSACTION CURRENCY

Price will be displayed in the correct currency based on your location: 
Australia: $AUD, United States & Rest of World: $USD

POSTAGE / DELIVERY TIMES

Prints ship from Melbourne, Australia or New York, U.S.A. The closest location to you will ship your order, unless stock is sold out, and only available at one of the locations. Estimated shipping times:

AUSTRALIA — Most orders will arrive in 1 week. 
U.S.A — Most orders will arrive in 1-2 weeks.  
REST OF WORLD — Please allow 2-3 weeks. But can take upto 4 weeks if customs inspects the delivery.
Shipping times are not guaranteed.

Please note: Deliveries are only investigated after the expected delivery period has expired. We do everything we can to make sure your items are delivered as fast as possible, occasionaly short delays can occur if we have just released a new limited edition work and have a high volume of orders at the same time. Thank you for understanding!

ORDER QUESTIONS

Please read the above before contacting us about your order. If your order has not arrived within the expexted delivery times, please send an email to: orders@nickthomm.com

EXCHANGES & REFUNDS

To preserve edition numbers and limited qantities, all orders are final. No returns, refunds or exchanges.

DAMAGED GOODS

Products deemed to be damaged upon arrival may qualify for replacement. You must contact us within 7 days of recieving the product, and the item must be returned within 14 days of reciept in it's original packaging. Please be aware any items listed "made by hand and unique, may have minor imperfections, and these are an intended part of the process". Replacement of any damaged items, especially items listed with "minor imperfections" will be at the sole discretion of Nick Thomm Pty Ltd. If the "minor imperfections" are consistent with the majority of products sold, a replacement will not be accepted. The artwork sold on nickthomm.com is part of tactile process therefor buyers accept that "minor imperfections" are part of the creation process.

PRIVACY & SECURITY

We are dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. Your financial details are passed through a secure server using the latest 128-BIT SSL (Secure Sockets Layer) encryption technology. 128-BIT SSL encryption is the current industry standard.

CUSTOMER SERVICE POLICY

We are committed to providing excellent customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Nick Thomm Pty Ltd, reserves the right to update these terms at anytime as is necessary.

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